Article 1: General Provisions
1. These Terms apply to customers (hereinafter referred to as "Customers") who use the official shopping site (hereinafter referred to as "the Site") operated by Hokkaido Reishi Co., Ltd. (hereinafter referred to as "the Company"), or who order the Company’s products via telephone, postcard, fax, or other methods designated by the Company, when utilizing the Company’s product purchase services and various other services provided by the Company (collectively referred to as "the Services").
2. By using the Site or the Services, Customers are deemed to have understood and agreed to comply with the contents of these Terms.
3. In cases where separate provisions apply to individual transactions pursuant to laws and regulations or contracts, such provisions shall take precedence over these Terms to the extent of such application.
Article 2: Membership Registration, etc.
1. Customers shall register the following membership information. Membership registration shall be completed by notifying the Company of the required information using the method designated by the Company, and the Company shall input such required information into the software system that constitutes the Services.
◦ (1) Full name
◦ (2) Address
◦ (3) Telephone number
◦ (4) Email address
◦ (5) Gender
◦ (6) Date of birth
◦ (7) Delivery/Provision address for the Company’s products or Services
◦ (8) Payment method
◦ (9) Other information designated by the Company
2. If there is any change in the membership information specified in each item of Paragraph 1, Customers shall promptly update the membership information using the method designated by the Company. For Customers, this shall be done by calling the Hokkaido Reishi Customer Service Center (hereinafter referred to as "the Customer Service Center") specified below. The Company shall not be liable for any damages incurred by the Member due to the measures taken under the preceding paragraph, unless such damages are caused by the Company’s intentional act or negligence.
Hokkaido Reishi Customer Service Center
• Telephone: 0120-54-4104
• Business Hours: 9:00 ~ 17:00 (excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays)
Article 3: Orders
1. When a Customer wishes to purchase the Company’s products, a sales contract shall be formed when the Customer applies for product purchase by providing the required information using the method designated by the Company, and the Company accepts such application.
2. Notwithstanding the provisions of the preceding paragraph, if the Company makes a telephone call to a Customer to solicit product purchases over the phone, and the Customer places an order for the product (limited to cases falling under "telemarketing sales" as defined in the Specified Commercial Transactions Act (Act No. 57 of 1976, including amendments)), a sales contract shall be formed when the Company ships the product to the Customer, regardless of whether the Customer placed the order for the product during the solicitation call or at a later date using the order method prescribed by the Company after the call. However, if the Customer applies for the purchase of the product one month or more after the solicitation call from the Company, such purchase shall not be treated as a purchase resulting from telemarketing sales.
3. For Customers who have ordered a regular delivery service (a service for delivering products to Customers on a regular basis), if they wish to change the order details (e.g., change the product or quantity, advance or postpone the delivery date), suspend (temporarily stop regular deliveries for a specified period), or cancel (permanently discontinue regular deliveries) (collectively referred to as "Changes, etc.") for the second or subsequent regular deliveries, they must contact the Customer Service Center by the telephone number registered in their membership information at least 5 days before the scheduled date of the next shipment of the regular delivery product. If contact is not made by 5 days prior, or if contact is made from a telephone number other than the one registered in the membership information, the Customer shall not be entitled to any response regarding the Changes, etc., and the Company shall be entitled to perform its obligations in accordance with the original contract terms. The Company shall not be liable for any damages incurred by the Customer due to this, unless such damages are caused by the Company’s intentional act or negligence.
4. The Company may restrict orders, refuse acceptance, suspend shipment, or terminate the contract if a Customer falls under any of the following items. "Suspension of shipment" means that the Company may suspend the shipment of its products at its discretion until it is clear that the Customer no longer falls under any of the following items. The Company shall notify the Customer within 5 business days from the date of deciding to suspend shipment.
◦ (1) Delayed performance or non-performance of obligations to pay fees, etc.
◦ (2) Inability to settle payment via credit card for orders placed using credit card payment.
◦ (3) Orders involving the unauthorized use or inducement of unauthorized use of another person’s email address and password.
◦ (4) Orders placed by a minor without obtaining the consent of a legal guardian.
◦ (5) Inability to contact the Customer via the registered contact methods (e.g., telephone, fax, email).
◦ (6) Failure to respond to inquiries from the Company regarding the order.
◦ (7) Orders determined by the Company to be for the purpose of resale or preparation for resale.
◦ (8) Orders exceeding the quantity normally used by general Customers, with no clear reason.
◦ (9) Delivery destinations located overseas.
◦ (10) Delivery destinations in areas where the Company’s designated courier service cannot deliver (e.g., disaster-stricken areas).
◦ (11) Cases where the Company determines that normal transactions are difficult due to repeated returns or exchanges by the Customer.
◦ (12) Violations of these Terms.
◦ (13) Orders violating the prohibited acts set forth in [Article 9], or cases where the Company determines the Customer is unsuitable as a member.
5. The Company shall not be liable for any damages incurred by the Customer due to the measures taken under the preceding paragraph, unless such damages are caused by the Company’s intentional act or negligence.
6. Depending on the payment method selected by the Customer, the Company may conduct a credit check at the time of order. If the Customer’s order fails such credit check, the Company may refuse to accept the order.
Article 4: Product Shipment
1. The Company shall ship products within 3 business days after accepting the order, in principle. Customers shall be aware in advance that shipment may take longer than the above period during the year-end and New Year holidays.
2. If shipment is expected to be significantly delayed (e.g., due to out-of-stock items), the Company shall notify the Customer via email or telephone.
3. Any costs incurred due to the product being returned to the Company due to reasons attributable to the Customer (e.g., refusal to accept the shipped product, absence beyond the courier’s storage period) shall be borne by the Customer.
Article 5: Payment
1. The total amount to be paid for products shall include the product price (including consumption tax), shipping fees, and any fees related to payment.
2. For inquiries regarding receipts or other related matters, please contact the Customer Service Center.
Article 6: Cancellations, Exchanges, and Refunds
1. The Company develops, manufactures, and sells products with the mission of "creating better health for more people tomorrow." However, some products may not suit a Customer’s physical constitution or condition. In such cases, the Customer shall immediately stop using the product and notify the Company of the situation via the form designated by the Company or the Customer Service Center.
2. For cancellations of product purchases due to Customer’s reasons, the Company shall accept cancellations without special conditions for products for which shipment preparations have not yet started after the Company’s acceptance of the order. Customers wishing to cancel shall notify the Company via the form designated by the Company or the Customer Service Center.
3. For cancellations of product purchases due to Customer’s reasons, the Company shall accept cancellations for products for which shipment preparations have already started, subject to the following conditions and scope. Customers wishing to cancel shall notify the Company via the form designated by the Company or the Customer Service Center.
◦ (1) Cancellations are only accepted if the product is unopened and unused, and the Customer notifies the Company via the designated form or the Customer Service Center within 8 days of receiving the product. For hygiene reasons, food products and underwear cannot be returned. After notification, the Customer shall return the product to the location designated by the Company within 7 days. Refunds, etc., shall be processed upon the Company’s confirmation of receipt of the returned product. However, cancellations shall not be accepted if the Customer has already withdrawn membership pursuant to [Article 11].
◦ (2) If the Customer wishes a refund, etc., for a product that has already been shipped to them, the Customer shall first receive the product, then notify the Company via the designated form or the Customer Service Center within 8 days of receipt. After notification, the Customer shall return the product to the location designated by the Company within 7 days. Refunds, etc., shall be processed upon the Company’s confirmation of receipt of the returned product. However, cancellations shall not be accepted if the Customer has already withdrawn membership pursuant to [Article 11].
◦ (3) The Customer shall bear the shipping costs and other expenses required to return the product to the Company.
◦ (4) No interest shall accrue between the Customer’s payment of the product price and the refund.
◦ (5) The refund amount shall be the amount of the paid product price, etc., minus an administrative fee of 5 USD (the fee shall not be deducted if all products purchased via credit card payment or 〇〇〇Pay are canceled).
4. The Company shall not accept exchanges of purchased products due to Customer’s reasons.
5. For returns and exchanges due to the Company’s responsibility, the Customer shall notify the Company via the designated form or the Customer Service Center within 30 days of receiving the product (including incorrectly delivered products). If a return due to the Company’s responsibility applies to part of a set product, the refund shall be calculated in accordance with the following formula:
[Price of the set product] × [Ratio of the price of the returned item to the total price of the set product]
◦ (1) The price of the returned item shall be calculated based on the normal selling price of the item.
◦ (2) If there is a fraction less than 1 yen in the above calculation, the amount shall be rounded down to the nearest whole yen as the refund amount.
6. The Company shall not accept refunds, etc., for products where the Customer refuses to receive the purchased product, or returns the product to the Company without complying with the conditions or procedures specified in Paragraphs 2 to 5 above. In such cases, the Company shall handle the matter as follows:
◦ (1) Notify the Customer via the designated method that a refund, etc., due to cancellation cannot be accepted, and demand payment of any unpaid product price and the costs incurred for returning the product to the Company (if the product is returned to the Company with freight collect).
◦ (2) The Company shall store the returned product for a maximum of 3 months from the date of receipt. If the Customer does not request to collect the product within this 3-month period, the Customer shall be deemed to have waived ownership of the product. The Company shall dispose of the product and claim compensation from the Customer for damages incurred by the Company, including disposal costs and storage costs for the product.
Article 7: Handling of Personal Information
The Company shall appropriately handle Customers’ personal information (hereinafter referred to as "Personal Information") in accordance with the Company’s "Personal Information Protection Policy" and "Handling of Personal Information," which are separately posted.
Article 8: Copyrights, etc.
1. All copyrights, trademarks, and other intellectual property rights to the information and images provided on the Site belong to the Company or are licensed for use by the Company. Customers may not use such information or images without the Company’s consent, except as permitted by the Copyright Act or other relevant laws.
2. When a Customer posts content, etc., on the Services, the Customer shall be deemed to have agreed to grant the Company an unlimited, non-exclusive, and royalty-free right to use (including the right to modify and delete) all copyrights (including the rights specified in Articles 27 and 28 of the Copyright Act) arising from part or all of the posted content, regardless of whether the content is a copyrighted work and regardless of the purpose of use. In such cases, the Customer shall not exercise moral rights of authorship against the Company or third parties that have obtained legitimate authority from the Company.
3. If a dispute arises between the Company and a third party due to the Customer’s violation of the provisions of this Article, the Customer shall compensate the Company for all damages, including the costs incurred to resolve the dispute, and any other losses suffered by the Company.
Article 9: Prohibited Acts
1. Customers shall not engage in any of the following acts:
◦ (1) Using the Site or the Services in a manner that deviates from their normal use.
◦ (2) Acts that cause nuisance to other Customers.
◦ (3) Acts that interfere with the Company’s business (e.g., repeated returns or exchanges that cause damages to the Company).
◦ (4) Acts that infringe or may infringe on the Company’s or third parties’ trademarks, copyrights, privacy rights, or other rights.
◦ (5) Applying for membership registration or placing product orders using false information, placing orders using another person’s membership registration, or assisting in such acts.
◦ (6) Placing orders or applying for samples for commercial purposes (e.g., resale, listing on auction sites, or preparation for such activities), or other commercial acts such as selling products or soliciting Services.
◦ (7) Unauthorized use of another person’s personal information, login authentication information, or credit card.
◦ (8) Non-performance of obligations to pay product prices or other fees.
◦ (9) Obtaining benefits on the Services through fraudulent or improper means.
◦ (10) Acts that violate public order and morals (including obscene, vulgar, or indecent acts).
◦ (11) Acts that the Company determines make normal transactions impossible (e.g., defaming or slandering the Company, posting comments, articles, or remarks that are not based on facts).
◦ (12) Violations of these Terms.
◦ (13) Other acts that the Company determines to be inappropriate.
2. If a Customer falls under any of the items in the preceding paragraph, the Company may cancel the Customer’s membership, other eligibility to use the Services, and transactions with the Customer without prior notice or consent from the Customer.
3. The Company shall not be liable for any damages incurred by the Member due to the measures taken under the preceding paragraph, unless such damages are caused by the Company’s intentional act or negligence.
Article 10: Prevention of Customer Harassment
In response to the Tokyo Metropolitan Ordinance for the Prevention of Customer Harassment, which came into effect in April 2025, the Company shall implement the following measures to prevent customer harassment. We ask for Customers’ understanding and cooperation.
1. The Company’s Definition of Customer Harassment
Customer harassment refers to requests or behaviors from Customers that fall under any of the following and infringe on the mental well-being or working environment of the Company’s employees:
◦ (1) Violence, verbal abuse, intimidating behavior, or threats against employees.
◦ (2) Remarks that deny or insult the personality of employees.
◦ (3) Excessive demands, unreasonable demands, or demands for apologies that exceed social norms.
◦ (4) Demands for the dismissal, personnel transfer, or internal disciplinary action of employees.
◦ (5) Detaining employees via long telephone calls beyond a reasonable scope, or repeated acts (e.g., repeated calls or emails).
◦ (6) Acts that infringe on the privacy of employees or sexual harassment of employees.
◦ (7) Defamation or slander on social media or the Internet.
◦ (8) Other acts that the Company determines to be harassment.
2. The Company’s Response to Customer Harassment
◦ (1) To protect employees, if an act is determined to be harassment, the Company may suspend customer service and consult with the police or attorneys as necessary.
◦ (2) If the harassment continues, the Company may refuse future transactions with the Customer.
◦ (3) The Company shall take legal action against harassment. If the act is deemed malicious, the Company shall take appropriate measures in cooperation with the police, attorneys, etc.
Article 11: Other Notes
Products sold through channels other than the Site and authorized wholesalers have left the Company’s controlled distribution channels. The Company cannot verify how such products have been managed and shall not be liable for any matters including cancellations, exchanges, and refunds specified in [Article 6], unless the liability is caused by the Company’s intentional act or negligence. If you wish to return, exchange, or receive a refund for such products, please contact the seller from whom you purchased the product directly.
Article 12: Membership Withdrawal
1. Customers may voluntarily withdraw their membership by completing the prescribed procedures designated by the Company.
2. If a Customer has placed an order but not yet received the product before withdrawing membership, the Company shall deliver the product. Additionally, if the Customer has any unpaid obligations to the Company, the Customer shall immediately settle all such obligations upon withdrawal.
3. Upon withdrawal, Customers shall forfeit all benefits and other privileges previously enjoyed on the Services. Customers shall not object to any handling of such benefits determined at the Company’s sole discretion and shall comply with it.
4. Even after a Customer withdraws membership, the Company may retain and use the information provided by the withdrawn Customer to the extent necessary in accordance with the provisions of [Article 7].
Article 13: Suspension, Interruption, etc., of the Services
The Company may suspend, interrupt, or discontinue all or part of the contents of the Services on the Site without prior notice or consent from Customers if any of the following reasons arise:
• (1) When performing maintenance or inspections of the software system constituting the Site or other operations related to the provision of the Services, or when migrating to another software system.
• (2) When force majeure events occur (e.g., natural disasters, wars, riots, civil unrest, accidents during transportation, communication line failures, warehouse storage accidents, amendments to laws and regulations, or the outbreak of epidemics/infectious diseases).
• (3) When the operation of the system becomes difficult due to system malfunctions, unauthorized access by third parties, computer virus infections, etc.
• (4) When required to do so by measures or requests from judicial authorities or regulatory agencies.
• (5) When the Company determines that it is necessary to suspend, interrupt, or discontinue the Services for other reasons.
Article 14: Disclaimer
1. The Company makes no warranties whatsoever regarding the completeness, accuracy, validity, etc., of the contents of the Services.
2. The Company shall endeavor to respond to Customer inquiries regarding the Services to the extent possible, but shall not be obligated to respond except as required by law.
3. The Company shall not be liable for any disputes or troubles between Customers and third parties (whether domestic or international) related to the use of the Services, except for damages caused by the Company’s intentional act or negligence. Customers shall resolve such disputes at their own expense and responsibility.
4. The Company shall not be liable for any damages incurred by Customers (whether direct or indirect) due to the following reasons, except for damages caused by the Company’s intentional act or negligence. In addition, if damages are incurred by a Customer due to the Company’s negligence (excluding gross negligence), the Customer agrees that the Company’s liability for compensation shall be limited to the product price already received by the Company from the Customer at the time the damages occurred, for the product directly related to the occurrence of such damages, regardless of the cause of the claim (e.g., breach of contract, liability for non-conforming contracts, tort, or other causes of action).
◦ (1) Insufficient management of registration information by the Customer, errors in use, or unauthorized use by third parties.
◦ (2) Unauthorized access to the software system or data constituting the Services, computer virus infections, or other external attacks.
◦ (3) Inability to receive notifications, email magazines, or written materials from the Company due to reasons such as errors in registered membership information, failure to update the address, or other circumstances.
◦ (4) Occurrence of the reasons specified in each item of Article 9, Paragraph 1 and each item of the preceding Article, and measures taken by the Company based on such reasons.
Article 15: Amendments to the Terms
1. The Company may amend these Terms at any time if such amendments are in the general interest of Customers, do not contradict the purpose of the Customer’s contract, and are reasonable in light of factors such as the necessity of the amendment, the reasonableness of the content after amendment, and other circumstances related to the amendment.
2. When the Company amends the basic terms set forth in the preceding paragraph, it shall specify the effective date of the amended Terms, and notify Customers of the amendment, the content of the amended Terms, and the effective date by posting such information on the Site or via email or other methods deemed appropriate by the Company, by the time the effective date arrives.
3. Pursuant to the provisions of the preceding two paragraphs, if a Customer uses the Services after the amended Terms are notified or fails to complete the membership withdrawal procedures within the period prescribed by the Company, the Customer shall be deemed to have agreed to the amendment of these Terms.
Article 16: Compensation for Damages
If a Customer causes damages to the Company due to a violation of these Terms or due to fraudulent or illegal acts, the Customer shall compensate the Company for such damages (including attorney’s fees).
Article 17: Exclusion of Anti-Social Forces
Customers shall represent and warrant that they do not fall under any of the following items now or in the future:
1. Being a member of an organized crime group, an associate of an organized crime group, an organized crime group-related company/organization, a corporate racketeer, a group claiming to engage in social movements or political activities, a special intelligence organized crime group, or any other anti-social force; and that they will not fall under any of the above in the future.
2. Not engaging in violent acts, fraudulent or coercive acts, acts of interfering with business, or other illegal acts, either by themselves or through third parties.
Article 18: Prohibition of Assignment
Without the Company’s prior written consent, Customers shall not assign, transfer, create a security interest in, or otherwise dispose of all or part of their status, rights, or obligations under these Terms or the Services to a third party.
Article 19: Governing Law
The formation, validity, performance, and interpretation of these Terms shall be governed by the laws of Japan.
Article 20: Agreed Jurisdiction
The Sapporo District Court shall be the exclusive agreed jurisdiction for all disputes arising between Customers and the Company.
Hokkaido Reishi Co., Ltd.
• Postal Code: 072-0056
• Address: Yamagata 3-chome, Nishibibai-cho, Bibai City, Hokkaido
• Telephone: 0120-54-4104 (9:00 ~ 17:00)
• email: info@hokkaido-reishi.com